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Anti-corruption complaints mechanisms

Complaint mechanisms have been introduced in various development programmes and countries as diverse as Cambodia, Zimbabwe, North Caucasus and Pakistan to provide beneficiaries with a channel to report irregularities. They contribute to promote high standards of integrity in aid delivery by demonstrating agencies’ commitment and leadership against corruption, helping map corruption risks and empowering beneficiaries. To be credible however, they must have the capacity to manage and solve complaints, enforce recommendations, impose sanctions as well as protect whistle blowers. In addition, they should have an advisory, compliance and complaints handling role as well as be designed in a way that ensure that they are accessible, independent, transparent and accountable.
18 April 2007
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Anti-corruption complaints mechanisms

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Jennett, V.; Chêne, M. (2007) Anti-corruption complaints mechanisms. Bergen: U4 Anti-Corruption Resource Centre, Chr. Michelsen Institute (U4 Helpdesk Answer Helpdesk 2007)

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About the authors

Victoria Jennett

Dr Victoria Jennett has a 20-year career working for and advising governments, international organisations, and NGOs on how to reform justice systems to prevent corruption and promote human rights. She carries out corruption risk assessments, researches and publishes on corruption and justice issues, and co-teaches the U4 course on corruption in the justice sector.

Marie Chêne

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